Our efforts received national recognition when this center was named the recipient of an American Health Care Association (AHCA)/National Center for Assisted Living (NCAL) Silver – Achievement in Quality Award.
The AHCA/NCAL Quality Award is modeled after criteria from the Baldrige Performance Excellence Program, the nation’s premier recognition for quality achievement.
The Silver award recognizes that the center is dedicated to performance measures, sustainable organizational and process results, and continuous quality and performance improvement.
We are proud to be the recipient of an Excellence in Action award from My InnerView. The national honor recognizes our commitment to superior overall customer satisfaction. The award recognizes providers that performed in the top ten percent. Kindred Assisted Living – Village Crossings is one of only five centers in Maine to receive the honor.
Kindred Assisted Living - Village Crossings received a Deficiency-Free Survey from the Maine Department of Health in 2007, 2011, 2013 and 2017.
Our community received a deficiency-free survey from the Department of Health. State regulations require each facility to be thoroughly surveyed and evaluated on areas such as safety, resident rights, food service and administration - we excelled in meeting all of these requirements. Each state conducts these onsite inspections that determine whether its assisted living communities meet the minimum quality and performance standards. The State conducts inspections of each community about once a year. The inspection team consists of trained inspectors.
Pinnacle Quality Insight is an independent customer satisfaction firm serving more than 1,100 health care providers in 45 states. The Best in Class awards are given to nursing centers scoring in the top 10% for specific areas of quality service. Centers are ranked based upon monthly patient, resident, and family survey results, as well as side-by-side comparisons with similar nursing centers across the nation.
Kindred Healthcare, our center’s parent company, has been a Fortune magazine Most Admired Healthcare Company for the last seven years. The Most Admired list is the definitive report card on corporate reputations. Fortune magazine ranks companies within industries, based on nine different criteria. To create the industry rankings, surveys were sent to over 3,800 executives, directors, and analysts to select the 10 companies they admired most.
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